Shipping policy

SHIPPING POLICY


Last Updated: October 5, 2026


At Aurevia Clothing, we aim to provide a smooth and reliable shipping experience for every order. Please read the following Shipping Policy to understand our delivery process, timelines, and related terms.


1. About Us


Aurevia Clothing is an online clothing and apparel business based in Ajara, Maharashtra, India.


Contact Number: 7263039275

Email: infoaureviadigital@yahoo.com

Location: Ajara, Maharashtra, India


2. Order Processing


Once your order is successfully placed, we begin processing it as soon as possible.


Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.


Processing time may be longer during:


  • Sales and promotional periods
  • New product launches
  • High-volume order periods
  • Public holidays
  • Unforeseen operational circumstances


You will receive your order and shipping details through the contact information provided during checkout, where applicable.


3. Shipping Time


After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.


Estimated delivery times may vary based on:


  • Delivery location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Local restrictions
  • Unforeseen logistical delays


The delivery timeframe provided is an estimate and is not a guaranteed delivery date.


4. Shipping Charges


Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.


Shipping charges may vary depending on the order, delivery location, promotional offers, or other applicable conditions.


Any free-shipping offer will be subject to the terms and conditions mentioned with the respective offer.


5. Cash on Delivery (COD)


Where Cash on Delivery is available, customers may choose the COD option during checkout.


COD availability may depend on the delivery location and courier service.


Additional charges, if applicable, will be displayed before the order is confirmed.


Customers placing COD orders are requested to provide an active phone number and ensure that someone is available to receive the package.


6. Tracking Your Order


Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.


You can use the tracking information provided by the courier to check the status of your shipment.


Tracking information may take some time to become active after the shipment has been handed over to the courier.


7. Delivery Attempts


The courier partner may make multiple delivery attempts to deliver your order.


Please ensure that:


  • Your shipping address is complete and accurate.
  • Your phone number is correct and reachable.
  • Someone is available to receive the package when required.


If the courier is unable to deliver the package after the applicable delivery attempts, the shipment may be returned to us.


8. Incorrect or Incomplete Address


Customers are responsible for providing accurate delivery information at the time of placing an order.


Aurevia Clothing is not responsible for delays, failed deliveries, or additional costs caused by:


  • Incorrect address
  • Incomplete address
  • Incorrect pincode
  • Incorrect phone number
  • Unreachable customer
  • Customer refusing or being unavailable to receive the shipment


If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-shipping the order.


9. Delayed Shipments


Although we work with our courier partners to deliver orders within the estimated timeframe, delays may occasionally occur.


Delays may be caused by circumstances including:


  • Weather conditions
  • Natural disasters
  • Courier operational issues
  • Public holidays
  • High shipment volumes
  • Transportation disruptions
  • Government restrictions
  • Other circumstances beyond our reasonable control


Aurevia Clothing cannot guarantee delivery by a specific date unless expressly confirmed by us.


10. Lost or Damaged Packages


If your package appears damaged at the time of delivery, please contact us as soon as possible.


If you believe your shipment has been lost or is significantly delayed, contact our customer support team with your order details so that we can coordinate with the courier partner where applicable.


11. Delivery Confirmation


Once the courier service confirms that an order has been delivered to the provided delivery address, the shipment will generally be considered successfully delivered.


If you have not received the package despite the courier showing it as delivered, please contact us promptly so we can assist you with the matter.


12. Order Cancellation After Dispatch


Once an order has been processed or dispatched, cancellation may no longer be possible.


If you wish to cancel an order, please contact us as soon as possible after placing the order.


For orders that have already been dispatched, the applicable cancellation, return, or refund terms will apply.


13. International Shipping


At present, our shipping services are primarily intended for deliveries within India.


International shipping, if offered in the future, will be subject to separate shipping charges, delivery timelines, customs requirements, duties, and applicable laws.


14. Contact Us


If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:


Aurevia Clothing

Location: Ajara, Maharashtra, India

Phone: 7263039275

Email: infoaureviadigital@yahoo.com